A great starting point to explore Handsontable before commiting.
For small to mid-sized teams ready for reliable, supported use.
For large organizations with advanced needs, multiple applications and scale in mind.
| Standard | Priority | Enterprise | |
|---|---|---|---|
| Support and customer care | |||
| Limit of support requests per month | 2 | 5 | UNLIMITED |
| Service level: Severity A | |||
| Service level: Severity B | |||
| Service level: Severity C | |||
| Dedicated Account Manager | |||
| Dedicated Technical Consultant | Available for an additional fee | ||
| Communication channels | Email, Zoom, Google Meet | Email, Zoom, Phone, Google Meet, dedicated Slack channel, and customer's own channels | |
| Support for Handsontable versions | Up to 12 months | Up to 12 months | Up to 24 months |
| Guidance for effective implementation | |||
| Creating API-based code snippets | |||
| Review of the source code integrating Handsontable with your application | Up to 2 hours per year | Up to 5 hours per year | |
| Screen-sharing sessions for real-time collaboration | |||
| Performance review to make suggestions for improvement | |||
| 30-minute kickoff call | |||
| 30-minute new release webinar on demand | |||
| Security and monitoring | |||
| Critical security patches for Handsontable and its dependencies | |||
| Pre-release access to security patches | |||
| Access to 3rd party security reports | |||
| Source code escrow | Available for an additional fee | ||
| Contractual relationship | |||
| Extended assistance with providing regulatory information regarding security, vendor risk, and compliance | |||
| Customized contract terms | Available for an additional fee | ||