Knowledge base
Find answers to frequently asked questions

About Handsontable

What is Handsontable?

Handsontable is a JavaScript data grid component with spreadsheet-like UX. It's intended for modern business web applications.

Can I use Handsontable to build a commercial product?

Sure, but you need to purchase a commercial license first.

my.handsontable.com

What is my.handsontable.com?

my.handsontable.com is a portal that lets you access and manage your Handsontable plan, your perpetual license, or your individual support plan.

Log in

Change your password

To change your my.handsontable.com password:

  1. 1. Go to my.handsontable.com.
  2. 2. Log in to your account.
  3. 3. Go to the settings page and change your password.

Change your email address

To change your my.handsontable.com email address, contact our Support Team.

I don't know my login credentials

If you don't know your login credentials, contact us with your organization's details (the company name or the main domain).

Remove your account

To remove your my.handsontable.com account, contact our Support Team.

Technical support

Report an issue

If you use a commercial license, you can:

If you use a non-commercial license, you can create an issue on GitHub.

Does my commercial license include technical support?

Yes.

The exact conditions depend on the type of your commercial license:

  • If you subscribed to a Handsontable plan, the support conditions depend on which plan you chose. (Read more)
  • If you bought a perpetual license, it includes technical support for one year from the date of purchase.
  • If you bought an individual support plan, the support conditions depend on your individual contract.

Read more

Does Handsontable offer phone support?

We don't offer traditional 24/7 phone support, but we organize pre-scheduled support sessions (if your individual support plan covers such sessions).

We're also known to quickly respond to support requests thanks to our friendly, efficient, and knowledgeable Support Team.

Commercial license

Buy a commercial license

To buy a commercial license, you can:

How many commercial licenses do I need?

You need only one commercial license, but the exact license conditions depend on:

  • The number of developer seats that you need
  • The number of modules in your application

Read more

How does Handsontable define a developer?

A developer is every person in your organization who works with the Handsontable source code or its user interface, not as an end-user.

This includes implementing, integrating, and altering the code.

What type of commercial license does my organization have?

To check what type of commercial license your organization has, log in to your my.handsontable.com account.

If you don't know your login credentials, contact us with your organization's details (the company name or the main domain).

Look up your license key

To look up your license key:

  1. 1. Go to my.handsontable.com.
  2. 2. Log in to your account.
  3. 3. Go to your list of orders.
    You'll find your commercial license key there.

Enter your license key

To enter your license key, add it to the Handsontable configuration.

Buying a commercial license

Who stands behind this product?

Handsontable's license and technical support are provided by Handsoncode:

Handsoncode sp. z o.o.
Aleja Zwycińôstwa 96/98
81-451 Gdynia
Poland
VAT EU: PL5862294002

Get an individual quote

To get an individual quote, contact our Sales Team.

Does Handsontable accept purchase orders?

Yes.

Your purchase order needs to include:

  • Organization details
  • Order details
  • If applicable, your organization's VAT EU number

Send your purchase order to sales@handsontable.com.

Can I buy a license on someone else's behalf?

Yes, if you are authorized to do so.

To get a correct invoice, remember to provide the right data.

After the purchase, pass the my.handsontable.com login details to the actual owner.

I didn't receive my invoice

If you paid through FastSpring, you should receive your invoice from FastSpring. If you didn't receive it:

  1. 1. Wait five days. Some invoices may take longer to process.
  2. 2. Check your spam folder.
  3. 3. Contact FastSpring.

If you paid through a wire transfer, PayPal, or ACH (through Wise), you should receive your invoice directly from us. If you didn't receive it:

  1. 1. Wait 72 hours. We send invoices manually, and sometimes it may take a bit longer.
  2. 2. Check your spam folder.
  3. 3. Contact our Sales Team.

I didn't receive my purchase confirmation

If you didn't receive your purchase confirmation:

  1. 1. Wait 72 hours.
  2. 2. Check your spam folder.
  3. 3. Contact our Sales Team.

Does Handsontable offer refunds?

No.

To make an informed purchase decision, you can use the free non-commercial license, which lets you try out the full version of Handsontable for an unlimited period of time.

Transfer your license to another owner

To transfer your license to another owner, contact our Support Team.

Payment

Accepted payment methods

We accept all payment methods supported by FastSpring.

We also accept:

To use PayPal, ACH, or a wire transfer, contact our Sales Team.

We do not accept checks.

Accepted currencies

For wire transfers, we accept the following currencies:

  • USD
  • EUR
  • PLN

For all other payment methods, we accept the following currencies:

  • USD

Does Handsontable accept checks?

No, we do not accept checks.

Does Handsontable process credit card information?

No.

Any credit card information is processed by our payment service providers.

Do the prices include tax?

No, the prices listed on the pricing page don't include tax.

Tax is calculated accordingly to the buyer's local law.

Certified resellers

Does Handsontable sell software through resellers?

Yes.

See the list of certified Handsontable resellers here.

Become a certified reseller

To become a certified Handsontable reseller, contact us.

Does Handsontable offer discounts for certified resellers?

Yes, certified resellers get a commission for each license and renewal sold.

For more details, contact us.

A list of certified resellers

See the list of certified Handsontable resellers here.