BETA  |  Spreadsheet Viewer →

Knowledge base
Find answers to the most popular questions

About products

What is Handsontable?

Handsontable is a UI spreadsheet component for web apps. It is written in pure JavaScript and supports all modern technologies such as React, Angular or Vue.

Can I use Handsontable to build commercial products?

Handsontable is dual-licensed. You can use it for free only in non-commercial projects. To build a commercial app you need to purchase a license.

Which browsers are supported?

Handsontable is compatible with all modern browsers including Chrome, Firefox, Opera, Safari, Internet Explorer 9-11, and Edge.

Which devices are supported?

Handsontable works on all desktop devices. On mobile devices you can only display, edit and navigate across the grid.

Which frameworks are supported?

Handsontable has official wrappers for React, Angular, and Vue.

Technical support

Where do I report an issue?

If you purchased a commercial license, then your primary support channel is through an email address: support@handsontable.com. Alternatively, you can report your problem using the contact form, or by adding a new post on the developers' forum.

Any problems found in non-commercial Handsontable should be reported on GitHub.

Is support included in the license?

With the purchase of a new license you get free maintenance and support for one year. Within this period you can download major, minor and patch versions of Handsontable.

Do you provide a phone support?

We offer phone support within the Extended Support plan. For all other plans this service is not available.

How do I install the commercial license key?

Go to your account where yo will find your license on the list of orders.

You will need to pass the license key in the configuration code of Handsontable, as in the following example:

licenseKey: '00000-00000-00000-00000-00000'

If something goes wrong - or you encounter issues when installing the code - do not hesitate to contact our Support Team.

Do you offer professional consulting on demand?

Our services include building business applications from scratch, integrating Handsontable with existing solutions, optimizing the code, and making MVPs. Contact us to find out how we can help your organization.

What is your hourly rate?

Our regular hourly rate is currently 120 USD. This may change in the future.

Your account

Where do I change my password?

You can change your password by signing in to your account, and navigating to the settings page.

How do I change my email address?

There is currently no way to change your email address other than by contacting our Support Team.

How to transfer my license to another account?

You can transfer your license by contacting our Support Team.

How to remove my account?

Please contact our Support Team to delete your account.

Renewals

Do I have to renew the support plan?

All licenses are perpetual and grant you the right to use them as long as you want. However, if you want to receive updates and support after your plan expires (usually one year), you will need to renew it. Go to the pricing page for more details.

How can I renew the support plan?

You can renew your plan by signing into your account and selecting the expiring product on the list of your orders. Then, click on "Proceed with renewal" to begin the renewal process.

Do I need to replace the license key after renewing a support plan?

Yes, you need to replace your old code with the one that is newly generated, as in the following example:

licenseKey: '00000-00000-00000-00000-00000'

The new license key can be found in your account, but it will also be sent to you by email.

Purchasing Handsontable

Who stands behind this product?

Both license and support are provided by Handsoncode:
Handsoncode sp. z o.o.
Aleja Zwycińôstwa 96/98
81-451 Gdynia, Poland
VAT EU: PL5862294002

Can I get a quote?

Contact our Sales Team in order to receive an official quote.

Do you accept purchase orders?

Sure, you can send your purchase order to sales@handsontable.com. It should contain information such as company details, order details and, if applicable, the organization's VAT EU number.

Can I buy a license on someone's behalf?

If you are authorized to buy the license, then feel free to do so. Please be sure to provide all the necessary data to get a proper invoice. Also, after the purchase pass login details to the account at my.handsontable.com onto the actual owner.

Which payment methods do you accept?

You can buy a license through FastSpring, Visa, MasterCard, Amex, Discover and JCB, and a PayPal account. If you want to send the payment via a bank wire transfer, please contact our Sales Team.

We do not accept checks.

What currencies do you accept?

For a bank wire transfer/PayPal: USD, EUR, GBP, PLN.
For credit card or PayPal: USD, EUR, GBP, AUD, CAD, CHF, JPY, PLN.

Do you offer discounts?

Yes, we offer discounts for startups. To apply for a 30% discount you need to meet just a few requirements:

  • Your startup must be privately held,
  • You need to have your own public website,
  • Your startup should not be more than 3 years old.

Contact our Sales Team to obtain a new license of Handsontable for your awesome project!

Do you collect credit card information?

We do not save or process your credit card details. Our payment gateway provider, FastSpring, does this for us.

Does the price include tax?

Tax is calculated accordingly to the laws of the country or countries community chosen by the buyer on the purchase form, and all prices are net.

How can I get an invoice for my purchase?

Depending on how you bought the license, you will either receive an invoice automatically from FastSpring, or, if you ordered the license directly from us, you will receive an invoice from our Sales Team.

I haven't received the confirmation after the purchase.

After the purchase you should receive an email with confirmation details and an invoice. If you haven't received them, please contact our Sales Team.

Do you offer refunds?

We offer a quality pre-sale experience, which is why we provide an non-commercial version of Handsontable. It allows you to try the product for an unlimited time. Before buying a license, please make sure it meets your requirements, as we don't offer refunds once the purchase has been made.

Commercial license

How do you define a developer?

A developer is every person in your organization working directly with the Handsontable source code. This includes implementing, integrating, and altering the code.

What is included in the license?

The Handsontable commercial license grants you a non-exclusive, lifelong right to install and use the software. It comes with following benefits:

  • All premium features,
  • A right to edit the source code,
  • A free maintenance and support plan for one year,
  • All major, minor and patch releases,
  • An unlimited number of projects, servers, websites, and apps.

The regular license doesn't allow the distribution of Handsontable in an OEM/SaaS model.

How many licenses do I need to buy?

The number of licenses has to be equal to the number of developers working directly with Handsontable. Licenses are not assigned to a particular person, but to each seat.

Can I use the license for multiple projects?

Each license allows you to use the code on an unlimited number of domains, servers, and projects, regardless of the environment type (production, QA etc.)

Can I use the software after the support expires?

Sure, the license is granted to you for an unlimited time. However, if you want to keep receiving updates, you need to renew the support plan.

What comes with an Enterprise license?

The Enterprise license allows you to negotiate the terms and conditions of the agreement, as well as modify our standard license document. We are flexible when it comes to adjusting our offer to your business needs. Contact our Sales Team to learn more.

The Enterprise license does not allow distributing Handsontable in a SaaS/OEM model.

What is a distributor license?

The distributor license refers to projects which include third party installations (OEM) or are distributed over network to end-users (SaaS). In order to receive a quotation for the SaaS or OEM license, contact our Sales Team.

Resellers

Do you sell your products through resellers?

We welcome partnerships with resellers from all over the world. If you are interested in offering Handsontable licenses to your customers, do not hesitate to contact us..

How to become a Handsontable certified reseller?

In order to become a certified reseller, please contact us to begin the on-boarding process.

Do you offer discounts for resellers?

As a certified reseller you get a commission for each license and renewal plan sold. Please contact us for more information.

Where can I find the list of your certified resellers?

The list of certified resellers is available here.