FAQs
Find answers to common questions

About Handsontable

What is Handsontable?

Handsontable is a JavaScript data grid component with spreadsheet-like UX. It's intended for modern business web applications.

See the demo

Browser support

Handsontable supports most modern browsers, including:

  • Chrome
  • Firefox
  • Safari
  • Opera
  • Edge
  • Edge Chromium
  • Internet Explorer 11 (to be deprecated)

Read more

Device support

Handsontable supports all desktop devices.

On mobile devices, Handsontable can only be displayed, navigated, and edited.

Read more

Framework support

Handsontable supports the following JavaScript frameworks:

Read more

Can I use Handsontable free of charge?

Yes, for non-commercial purposes, such as research or private study.

You can also use Handsontable for free during a 30-day evaluation period.

Read more

Can I use Handsontable to build a commercial product?

Yes, but you need to purchase a commercial license.

Read more

my.handsontable.com

What is my.handsontable.com?

my.handsontable.com is a portal that lets you access and manage your Handsontable plan, your perpetual license, or your individual support plan.

Log in

Change your password

To change your my.handsontable.com password:

  1. 1. Go to my.handsontable.com.
  2. 2. Log in to your account.
  3. 3. Go to the settings page and change your password.

Change your email address

To change your my.handsontable.com email address, contact our Support Team.

I don't know my login credentials

If you don't know your login credentials, contact us with your organization's details (the company name or the main domain).

Remove your account

To remove your my.handsontable.com account, contact our Support Team.

Handsontable plan

What is a Handsontable plan?

A Handsontable plan is an annual subscription plan that includes:

  • One year of Handsontable's commercial license
  • One year of technical support
  • One year of ongoing software updates

You can choose a Handsontable plan that suits you best, based on:

  • A number of developer licenses that you need
  • A number of application modules in which you want to use Handsontable

Read more

Subscribe to a Handsontable plan

To subscribe to a Handsontable plan, go to the pricing page.

Does my Handsontable plan expire?

Yes (each Handsontable plan is an annual subscription), but it renews automatically after one year.

Read more

Do I need to replace the license key after my Handsontable plan renews automatically?

Yes.

After the renewal, you receive a new license key by email.

You can also look it up on my.handsontable.com.

To replace the license key, update your Handsontable configuration.

Perpetual license

What is a perpetual license?

A perpetual license grants you the right to use Handsontable commercially for as long as you want.

A perpetual license includes one year of technical support.

The exact conditions depend on your individual contract.

For more details, contact our Sales Team.

Buy a perpetual license

To buy a perpetual license, contact our Sales Team.

Does a perpetual license include technical support?

Yes, a perpetual license includes one year of technical support, from the date of purchase.

For more details, contact our Sales Team.

Individual support plan

What is an individual support plan?

An individual support plan is an individual contract that gives you Handsontable's technical support, independently from Handsontable's commercial license.

For more details, contact our Sales Team.

Buy an individual support plan

To buy an individual support plan, contact our Sales Team.

Does my individual support plan expire?

Yes. The exact conditions depend on your individual support contract.

For more details, contact our Sales Team.

Can I use Handsontable after my individual support plan expires?

Yes.

For more details, contact our Sales Team.

Renew your individual support plan

To renew your individual support plan:

  1. 1. Go to my.handsontable.com.
  2. 2. Log in to your account.
  3. 3. Go to your list of orders.
  4. 4. Select Renew your support plan,
    or select Contact us.

Technical support

Report an issue

If you use a commercial license, you can:

If you use a non-commercial license, you can create an issue on GitHub.

Does my commercial license include technical support?

Yes.

The exact conditions depend on the type of your commercial license:

  • If you subscribed to a Handsontable plan, the support conditions depend on which plan you chose. (Read more)
  • If you bought a perpetual license, it includes technical support for one year from the date of purchase.
  • If you bought an individual support plan, the support conditions depend on your individual contract.

Read more

Does Handsontable offer phone support?

We don't offer traditional 24/7 phone support, but we organize pre-scheduled support sessions (if your individual support plan covers such sessions).

We're also known to quickly respond to support requests thanks to our friendly, efficient, and knowledgeable Support Team.

Does Handsontable offer consulting services?

Yes, on matters related to Handsontable:

  • Optimizing Handsontable implementation code
  • Integrating Handsontable with existing solutions
  • Building Handsontable-based business applications
  • Making Handsontable-related MVPs

We work either remotely or on-site (in Europe).
We price each consulting service individually.

Whatever you need, contact us to see if we can help.

Commercial license

What is a commercial license?

A commercial license lets you use the Handsontable software for commercial purposes.

Read more

Buy a commercial license

To buy a commercial license, you can:

How many commercial licenses do I need?

You need only one commercial license, but the exact license conditions depend on:

  • The number of developer seats that you need
  • The number of modules in your application

Read more

How does Handsontable define a developer?

A developer is every person in your organization who works directly with the Handsontable source code.

This includes implementing, integrating, and altering the code.

What type of commercial license does my organization have?

To check what type of commercial license your organization has, log in to your my.handsontable.com account.

If you don't know your login credentials, contact us with your organization's details (the company name or the main domain).

Look up your license key

To look up your license key:

  1. 1. Go to my.handsontable.com.
  2. 2. Log in to your account.
  3. 3. Go to your list of orders.
    You'll find your commercial license key there.

Enter your license key

To enter your license key, add it to the Handsontable configuration.

Read more

Get support

Buying a commercial license

Who stands behind this product?

Handsontable's license and technical support are provided by Handsoncode:

Handsoncode sp. z o.o.
Aleja Zwycińôstwa 96/98
81-451 Gdynia
Poland
VAT EU: PL5862294002

Get an individual quote

To get an individual quote, contact our Sales Team.

Does Handsontable accept purchase orders?

Yes.

Your purchase order needs to include:

  • Organization details
  • Order details
  • If applicable, your organization's VAT EU number

Send your purchase order to sales@handsontable.com.

Can I buy a license on someone else's behalf?

Yes, if you are authorized to do so.

To get a correct invoice, remember to provide the right data.

After the purchase, pass the my.handsontable.com login details to the actual owner.

I didn't receive my invoice

If you paid through FastSpring, you should receive your invoice from FastSpring. If you didn't receive it:

  1. 1. Wait five days. Some invoices may take longer to process.
  2. 2. Check your spam folder.
  3. 3. Contact FastSpring.

If you paid through a wire transfer, PayPal, or ACH (through Wise), you should receive your invoice directly from us. If you didn't receive it:

  1. 1. Wait 72 hours. We send invoices manually, and sometimes it may take a bit longer.
  2. 2. Check your spam folder.
  3. 3. Contact our Sales Team.

I didn't receive my purchase confirmation

If you didn't receive your purchase confirmation:

  1. 1. Wait 72 hours.
  2. 2. Check your spam folder.
  3. 3. Contact our Sales Team.

Does Handsontable offer refunds?

No.

To make an informed purchase decision, you can use the free non-commercial license, which lets you try out the full version of Handsontable for an unlimited period of time.

Transfer your license to another owner

To transfer your license to another owner, contact our Support Team.

Payment

Accepted payment methods

We accept all payment methods supported by FastSpring.

We also accept:

To use PayPal, ACH, or a wire transfer, contact our Sales Team.

We do not accept checks.

Accepted currencies

For wire transfers, we accept the following currencies:

  • USD
  • EUR
  • PLN

For all other payment methods, we accept the following currencies:

  • USD

Does Handsontable accept checks?

No, we do not accept checks.

Does Handsontable process credit card information?

No.

Any credit card information is processed by our payment service providers.

Do the prices include tax?

No, the prices listed on the pricing page don't include tax.

Tax is calculated accordingly to the buyer's local law.

Certified resellers

Does Handsontable sell software through resellers?

Yes.

See the list of certified Handsontable resellers here.

Become a certified reseller

To become a certified Handsontable reseller, contact us.

Does Handsontable offer discounts for certified resellers?

Yes, certified resellers get a commission for each license and renewal sold.

For more details, contact us.

A list of certified resellers

See the list of certified Handsontable resellers here.