A great starting point to explore Handsontable before commiting.
Entry-level coverage for basic questions and light maintenance.
Advanced support with expert guidance to keep your projects moving.
For large organizations with advanced needs in mind. Built for scale, compliance, and long-term partnership.
| Standard | Priority | Enterprise | |
|---|---|---|---|
| Support and customer care | |||
| Limit of support requests per month | 2 | 5 | UNLIMITED |
| Service level: Severity A | |||
| Service level: Severity B | |||
| Service level: Severity C | |||
| Dedicated Account Manager | |||
| Dedicated Technical Consultant | Available for an additional fee | ||
| Communication channels | Email, Zoom, Google Meet | Email, Zoom, Phone, Google Meet, dedicated Slack channel, and customer's own channels | |
| Support for Handsontable versions | Up to 12 months | Up to 12 months | Up to 24 months |
| Guidance for effective implementation | |||
| Creating API-based code snippets | |||
| Review of the source code integrating Handsontable with your application | Up to 2 hours per year | Up to 5 hours per year | |
| Screen-sharing sessions for real-time collaboration | |||
| Performance review to make suggestions for improvement | |||
| 30-minute kickoff call | |||
| 30-minute new release webinar on demand | |||
| Security and monitoring | |||
| Critical security patches for Handsontable and its dependencies | |||
| Pre-release access to security patches | |||
| Access to 3rd party security reports | |||
| Source code escrow | Available for an additional fee | ||
| Contractual relationship | |||
| Extended assistance with providing regulatory information regarding security, vendor risk, and compliance | |||
| Customized contract terms | Available for an additional fee | ||